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FAQs

Questions and Answers

How Can We Help?

About Traders Trust

Behind our platform, there is a dedicated professional support team, programmers, and analysts. Our customer support team, with expertise in forex and technical support, is available to answer your questions and provide you with assistance 24/5.

Traders Trust offers competitive low spreads. The vast trading capital and volume generated through Traders Trust allows us to negotiate excellent inter-bank conditions with our liquidity providers. All client funds are deposited with highly respected financial institutions and leading international banks.

When you trade with Traders Trust, all conditions are completely transparent. There are no hidden fees or extra charges. All information regarding commissions, spreads, costs, and fees are provided on our website.

Account Opening

If you no longer wish to use your trading accounts and would like to cancel them and deactivate your profile please send a request to our customer support by email at [email protected]

Islamic Swap Free Accounts are available as Classic accounts for religious purposes. To register an Islamic account, please click here.

If you would like to convert your existing MT4 account to a Swap Free Islamic Account, please send a request by email to [email protected]. Additional documents such as Islamic Faith Certificate may be required.

Please Note

Holding Fees are charged on Islamic Swap Free Accounts and the full list is available here.

If due to inactivity your MT4 account or wallet has been made dormant or been archived and you would like to start using it again, please send an email to customer support with your account number asking for it to be reactivated.

Yes, you can open and trade in a Demo account without providing any documents.

After 6 months of inactivity, any MT4 trading account will become dormant. It will appear in the Secure Area, but you will not be able to connect to the server to trade. Additionally, dormant accounts will eventually become archived and will no longer appear in the Secure Area Portal. To reactivate a dormant or archived account please contact our support by live chat or by sending an email to [email protected] A dormant fee of 5 USD per month will be charged until the balance of the account reaches 0.

The Demo accounts remain valid for a period of 30 days since the last login on the account.

You can change the leverage of your MT4 account in the Accounts section of your Secure Area profile. Simply click on ‘Select’ located next to the MT4 account number and click on ‘Change Leverage’.

Please note that the maximum leverage may vary according to the instrument traded. Some instruments offered by Traders Trust may have fixed leverage requirements regardless of the leverage set on your MT4 account.

If you wish to know the leverage of a specific instrument, simply open the contract specification table in the MT4 platform. In the margin percentage, if you see 100% it means that the leverage of this instrument is the same as the leverage set on your trading account. 1.0% means 1:100 leverage for that specific instrument, 2.0% means 1:50, 5.0% being 1:20 etc. Further information regarding leverage, margin requirements, etc. can be found on the products section of our website: https://traders-trust.com/trading-instruments/

There are two ways to open a DEMO account:

If you do not have a registered profile with our Broker, you can open a DEMO account using this link: https://traders-trust.com/demo-account/

If you have a registered account profile, you can open a DEMO account in the Accounts Section of your Secure Area. The DEMO Account is valid for 30 days from the last time it was used. You can open up to 3 DEMO accounts per registered profile. Your DEMO account request(s) will be sent via automated email to our Back Office.

To convert your account type to a VIP account, please ensure the account is funded with 20,000 USD or equivalent and send an email request by email to [email protected]. Once your account type has been upgraded you will be informed by email.

To change your address, simply email a request to [email protected] to include:

  • Your new address
  • A copy of a valid proof of residence (bank statement issued within the past 6 months under your name and the new address)

Our team will review it and get back to you within the next business day.

To update your details, if you were recently:

  • Married – please email a copy of your marriage certificate and a new proof of identity (national ID card or passport) to [email protected]
  • Divorced – please email a copy of your divorce certificate and a new proof of identity (national ID card or passport) [email protected]
  • Other – please email a copy of a government-issued document stating your name change and a new proof of identity (national ID card or passport) [email protected]

We will review the relevant documents and get back to you within the next business day.

To change your telephone number, simply email a request to [email protected], to include your new number.
Our team will review it and get back to you within the next business hour.

By default, clients can open 3 Live accounts and 3 Demo accounts in their Secure Area profile. Additional MT4 account requests will be sent to our Back Office to open manually.

To open a trading account:

  • Click on the Register button (top right corner of the website)
  • Input your details
  • Verify your email
  • Create a password for your Secure Area
  • Complete your profile
  • Select the trading account details
  • Upload your documents – once our team verified them, you’re ready to start trading.

Traders Trust offers three types of accounts, Classic, Pro, and VIP.

Classic Account: This account is ideal for clients who want to trade with zero additional commission and only an all-inclusive spread starting from 1.5 pips.

Pro Account: The Pro account is designed for more experienced clients who want to trade with raw spreads. You will be charged an additional $3 per side per standard lot.

VIP Account: Our VIP account is tailored for clients aiming to trade with tight raw spreads and a low commission of only $1.5 per side per standard lot.

To register an Individual account, you need to create a profile on our website – click here to start.

To open an Individual account, please provide us with:

  1. Proof of Identity – valid colour copy of your Passport/ID;
  2. Proof of Residence – colour copy of a recent bank statement issued within the last 6 months, in your name and showing your registered address. If you don’t have a bank account, please provide us with a utility bill (electricity, landline etc.) issued in the past 6 months.

You can upload these documents to My TTCM or simply email them to [email protected]

 

To open a Corporate Account, we are required by law to identify the company, those who run it and the appointed representative. Therefore, please email the following documents or their equivalent to [email protected]

  1. Company documents:
  • Certificate of incorporation
  • Memorandum and Article of Association
  • Certificate of Shareholders and directors
  • Resolution of the Board of Directors appointing a representative
  • Corporate Proof of Address – colour copy of a bank statement issued within the last 6 months, showing the Company name and address.
  1. Documents for Shareholders, Directors and appointed representative:
  • Proof of identity – passport or national ID card
  • Proof of residence – bank statement issued within the last 6 months under your name and address.

Upon receipt, our team will review these documents and get back to you via email within 1-2 business days.

Failure to provide the required documents to support your application for a trading account will result in the account not being fully operational.

Deposits and Withdrawals

Traders Trust’s withdrawal policy is; funds equal to the amount deposited must go back via the same method used to deposit. Visa/MasterCard withdrawals take priority over other methods with the most recently used card being refunded first. Profits exceeding the amount deposited can be withdrawn via alternative methods, if the methods are registered to the client.

Traders Trust does not charge any fees or commissions on deposits and withdrawals and absorbs fees on behalf of its clients charged by the payment providers.
Please be informed that if you have not used the funds deposited for trading or in the event a withdrawal transfer is cancelled/returned by your bank, fees may be applied.
Further details can be found on our Deposit/Withdrawal page here.

If you submit a withdrawal request and later decide that you do not want it processed, you are able to cancel it yourself.

To cancel the withdrawal, log into your Secure Area profile and select ‘Banking’ – ‘Withdrawal’ – ‘History’ on your left-hand side. This will load the Withdrawal History of your account profile. Simply click on the ‘Cancel’ option next to your withdrawal request.

You can make a deposit via your Secure Area profile using one of the supported methods. Please see the following link for information regarding the supported methods and fees: https://traders-trust.com/deposit-withdrawal/

Withdrawals are requested from My TTCM client area – click here to login.

If the funds are in:

  • Your trading account – simply transfer them to your TTCM wallet and then request a withdrawal. Go to Banking – Internet Banking and submit an internal funds transfer from your trading account to your TTCM wallet.
  • Your TTCM wallet – simply withdraw the desired amount by going to Banking – Withdrawal.

Please Note

  • You can only withdraw the amount available in your MT4 Free Margin. If you have open trades and withdraw all of your free margin, it’s likely your trades will be liquidated (reach Stop Out). Therefore, if you hold open trades, please ensure you leave enough money in your free margin to support any open trades on the market.
  • Funds equal to the amount deposited need to be returned to the source.
  • Profits can be withdrawn via any payment method registered under your name.

For any queries, feel free to contact our Customer Experience team via Live chat, email to [email protected] or telephone +44 203 129 5899.

We process withdrawals within one business day. The timeframe required for the funds to reach your account varies based on the payment method you used:

  • Bank wire – 3-5 business days
  • Card – 5-7 business days
  • E-wallets – instant
  • Crypto – 15-20 minutes

In case the relevant timeframe passed and the funds are yet to be received, please email us immediately at [email protected] so we can investigate accordingly.

The minimum deposit varies depending on the account type.

  • Classic account, the minimum deposit is 50 USD
  • Pro account, the minimum deposit is 2,000 USD
  • VIP account, the minimum deposit is 20,000 USD

More information regarding minimum deposits and account types can be found here.

Please visit the following section of our website for up-to-date information on supported deposit and withdrawal methods: https://traders-trust.com/deposit-withdrawal/

We process all withdrawal requests within one working day.

If the funds transfer between your wallet and your trading account is disabled, usually the payment method you used to deposit needs to be verified. Please check your email address for a notification from Traders Trust.

To verify the payment method used:

  • Credit/Debit Card – to confirm you’re the card holder card copies may be required. Please email a clear colour copy of the front and back of your card displaying
    • Your name
    • Last 4 digits of the card
    • The card expiration date

to [email protected] or upload them into the client area – My TTCM.

If the card used doesn’t display your name, please email across a card statement displaying your name and the last 4 digits of the card you used to deposit.

  • E-Wallet (Skrill, Neteller etc.) – if the e-wallet email is different from the Traders Trust registered email, all you need to do to verify the payment is to email across a screenshot of your e-wallet account displaying your name and registered email address.
  • Other methods – simply email across a screenshot of your payment account displaying your name, the registered email address or account address.

To discuss further, feel free to contact our support team via Live Chat or email to [email protected].

Partnerships

If you already have a registered account profile and want to open a Partner/Affiliate account, log into your Secure Area, select ‘Open A Partner Account’ on the top right-hand side of your profile and fill in the application form.

If you do not have a registered profile yet and would like to become a Partner/Affiliate, firstly register an account profile on our website. Log into your profile, select ‘Open A Partner Account’ on the top right-hand side of your profile and fill in the application form.

If you would like to speak to one of our representatives, you can always contact us with your questions by email or Live Chat.

When your Partner Account is opened, you will have access to the Partner Area. The Partner Area is an adaptation of the Secure Area and it is used by affiliates. From the Partner Area you can access your referral link/web banners/landing pages and check your client reporting tools including volume/deposit/commission etc. You can access the Partner Area by clicking on ‘Partner Area’ on the menu side of your Secure Area.

Traders Trust offers the following types of partner contracts. Information regarding these partnerships can be found in the following links:

Introducing Broker: https://traders-trust.com/introducing-broker/

Asset Manager/Money Manager: https://traders-trust.com/asset-managers/

White Label: https://traders-trust.com/white-label/

Both Individual clients and Corporate clients can begin a partnership with Traders Trust. If you have any questions or require assistance please contact our support by email or Live Chat.

Platform

Both the Desktop and WebTrader MT4 are compatible with Mac software. The MT4 Desktop can be installed from here: https://traders-trust.com/mac-MT4-platform/ and the MT4 WebTrader can be accessed from here: https://webtrader.traders-trust.com/

There are two ways to change your MT4 password. The first one is described in the paragraph above. You can change/reset the MT4 password from your Secure Area. Alternatively, you can log into your MT4 account using the MetaTrader4 platform, click on `Tools`, then `Options`, and click on `Change` next to the password Tab. Enter your current password, enter a new one and click `OK`.

The MT4 platforms provide two types of passwords to access the account with. The Master Password is the trading password. This is the password you should use to login and trade with. The Investor Password is a read-only password. If you use this to login you will have access to the account, but you will not have any trading functions. By using the Investor Password, you will not be able to open/close trades or modify orders.

The above error message suggests that you are not entering your MT4 account login credentials correctly. Please make sure your MT4 account number, password, and server are entered correctly. A common error that occurs during the login is that you may leave a space before or after your password.

You should try to log in again paying close attention when entering your credentials. You can also change your MT4 password in the ‘Account’ sections of your Secure Area. If you continue to experience issues, please contact our live support by email or Live Chat.

You can change your MT4 account password from your Secure Area (My TTCM). In the ‘Account’ section of your Secure Area click on ‘Select’ next to the MT4 account number you want to reset the password for, choose ‘Reset Password’ and follow the instructions. Please be informed that if your MT4 account is connected to a copy trade you will not be able to change or reset your MT4 password until you have disconnected from the copy trade.

In case you have opened the MT4 and only see a small number of symbols available in the market watch window, right-click on the market watch window and select ‘Show All’.

If the above message shows on your platform screen, there are several possibilities as to why this is happening. Firstly your trading account may not be able to connect to the server, this usually happens because your account is dormant. Alternatively, the chart that you have open may not display a valid symbol. You can check this by closing the chart and reopening a chart from the market watch window.

Please contact our support by email or Live Chat to assist you with this.

Margin refers to the amount of money you need to open a trade.

Margin = Trade Size (units) / Leverage * Market Price

This amount is locked in your account until the trade is closed.

Example

Trading 1 lot of EUR/USD using 1:100 leverage

Trade size = 100,000

Leverage = 1:100

Market price = 1.11825

Required Margin: 100,000 / 100 * 1.11825= $1118.25

To calculate the required margin automatically, click here.

TradersTrust offers one of the most popular trading platforms, MetaTrader 4 also known as the MT4 platform. It is available on Windows, OS X, iOS Android, and now Mac.

You can also trade with our Web Trader MT4 platform that requires no installation. Click here for more information regarding our platforms (including installation and download links): https://traders-trust.com/MT4-platforms/

You can access this information on your MT4 Platform. Simply right-click on the Symbol of interest in the market watch window and select ‘Specification’. All relevant information can be found there.

Promotions

An up-to-date list of current promotions is available on the ‘Promotion’ section of our website.

To check your eligibility for promotion please read its terms and conditions on the dedicated promotion page or contact our support via Live Chat or by email to [email protected]

Secure Area (My TTCM)

1. Log in to “MY TTCM”

2. Click on “Accounts” on the Menu

3. Go to “Trading Accounts”

4. Select “Live Trading Accounts”

5. Choose Account and Click on “Select”

6. Click on “Change Leverage”

7. Select 1:3000 from the Drop-down List

After completing the process, you should be able to trade specific currency pairs with leverage reaching as high as 1:3000.

Click here to reset the My TTCM website password. Alternatively, open My TTCM and click on Reset password button below the login boxes.

Still having trouble resetting your website password? Our dedicated Customer Experience team is here to help via Live Chat or email to [email protected]

You can change the password for your MT4 account from your Secure Area (My TTCM).

In the Account section of your Secure Area select the MT4 account number of choice and opt for ‘Reset Password’.

Copy Trade Accounts – To ensure your account reflects the exact trade actions taken by the strategy provider, the MT4 password of your copy trade account can only be changed once you disconnected from that strategy.

If you already checked the Spam/Junk folder of your email, simply click here to receive a new activation link.

From your new email simply send a request to [email protected], to include:

  •  Your current email address
  • Your new email address
  • A color copy of a valid proof of identity (Passport or national ID card)

Our team will review it and get back to you within the next business hour.

The Secure Area (My TTCM) is the dedicated client portal to manage your Traders Trust profile. Whether you’re looking to upload documents, fund, withdraw or transfer funds between your accounts, manage your leverage or your trading passwords, My TTCM has is all.

Furthermore, the Secure Area allows Introducing Brokers (IBs), Affiliates or Strategy Providers to access their dedicated Partners Area through a click of a button. Inviting clients to follow your trading strategy, viewing your referral links, sharing banners and viewing all referrals in one place has never been easier.

Social Trader

Social Trader is a function available within the clients’ profiles allowing them to join professional ready-made trading strategies. To view the strategies, clients will need to have a registered and verified profile.
Clients can review the trading histories of the available strategies in detail as well as connect/disconnect and adjust parameters any time they like with a few clicks.
Information regarding Social Trader can be found here on our website

Strategy Provider

If you want to provide a strategy, please send your request to support by email or contact us on Live Chat.

To disconnect your account from a strategy, log in to your protected area profile, go to “Account” – “Strategic Follower” and click “Disconnect”. Upon disconnection, all open positions will be closed automatically and fund transfers will be blocked. Our back-office department will review your account to ensure no outstanding performance fees are due. After that, you can transfer funds from your account.

Once you receive your strategy invitation, make sure you have opened and funded a live trading account. Then click on the invitation link on the email you received, or simply log into your Secure Area and go to ‘Accounts’ – ‘Strategy Follower’ and complete the required information. Once you completed the strategy follower profile, your account will be connected to the strategy.

Please be informed that when you connect your MT4 account to a strategy, your MT4 Master Password will become invalid. In most cases, you can connect to your MT4 account using the Investor password (this is not available for all strategies). Alternatively, you can check your Balance/Equity and Trade Reports History in the Accounts section of your Secure Area.

Please be informed that when you connect your MT4 account to a strategy, your MT4 Master Password will become invalid. In most cases, you can connect to your MT4 account using the Investor password (this is not available for all strategies). Alternatively, you can check your Balance/Equity and Trade Reports History in the Accounts section of your Secure Area.

A performance fee is a payment made by an account connected to a strategy provider and is based on the positive returns made. In most cases, the performance of the strategy accounts and relative performances fees are calculated and paid on a monthly basis.

A Strategy Provider refers to an Individual or Corporation that trade their own trading account and at the same time allow others to connect their trading accounts to the provided strategy often in return for a performance fee.

Tradable Instruments

Yes, Traders Trust allows hedging. There are no restrictions for hedging. With regards to the required margin for a hedged position, only the margin on the larger leg of the trade is required. Please note that a completely hedged trade will NOT have a margin of 0%, the margin required for a hedged position will be calculated for the larger leg of the trade.

Example: Required margin for holding two positions on the same currency pair with 2 lots BUY and 2 lots SELL. (The margin for this position would just be for 2 lots.) Example: Required margin for holding two positions on the same currency pair with 2 lots BUY and 5 lots SELL. The margin requirement for this position would be for 5 lots (the larger leg).

We offer competitive floating spreads on all CFDs. Our Classic account has an all-inclusive spread on FX and Metals (no additional commission) whereas our Pro and VIP accounts have a raw spread on FX and Metals with a separate commission charged per round turn lot. Further information regarding account types, spreads and commissions can be found here: https://traders-trust.com/types-of-trading-accounts/

  • Margin = Standard Contract Size (units) x Volume (lots) x Market Price / Leverage

Click here for our Margin Calculator

  • Free Margin = Equity – Margin
  • Margin Level = Equity / Margin * 100
  • Swap
    • FX Swap = Pip value (for 1 lot) x Number of lots x Number of nights x swap rate (in points) / 10
    • Metals, oils, indices Swap = Volume (in lots) x Swap rate x Number of days x Point value
    • Crypto Swap = Volume (in lots) x Contract size x Swap rate x Market price at EOD (end of day = last price before the market closes) /100/360
  • Margin Call is a notification displayed on the MT4 platform when the level of funds for maintaining/holding position(s) in your account is low.The margin call level is triggered when the Margin Level reaches 80% and it is calculated using the following formula:Margin Level (%) = Equity / Margin * 100andEquity = Balance + Open Profit/Loss (unrealized profit or loss)Stop Out is a functionality triggered when you no longer have enough capital to keep trades open on the market. When the Margin level reaches 50%, the system automatically starts closing trades from the least profitable one in an attempt to prevent a negative balance.ExampleEquity = $2,000Margin = $2,000Margin Level = Equity / Margin * 100 = 2,000/2,000 *100 = 100%If the markets go against you and:
    • Equity falls to $1,600 the Margin Level = 80% thus triggering a red line notification on your MT4, referred to as a Margin Call
    • Equity falls to $1,000 the Margin Level = 50% thus triggering a Stop Out. At this stage, the system will start closing trades from the least profitable one.

A CFD or ‘Contract for Difference’ is a derivative product that allows the trader to speculate on the price changes of underlying assets without physical delivery or ownership of that asset.
When trading CFDs, traders buy (go long) when they are expecting a rise in value and sell (go short) when expecting a drop in value.

Leverage is the ability of a trader to control a position in the market of a larger value compared to their invested capital. Please note that depending on the instrument traded, some pairs have a fixed leverage/margin requirement that is not affected by the general leverage applied to the client’s account.

For example, a leverage of 1:500 means that for every $1 you have in your trading account, you can have a $500 exposure in the market, whereas a leverage of 1:30 means that for every $1 you have in your account you could have a $30 exposure in the market.

By utilizing a higher leverage, the required margin to open a trade decreases accordingly.

Caution is advised, because leverage can be a double-edged sword – whilst it decreases the required margin and magnifies profits, it equally magnifies losses as well.

Looking to test the effect of leverage on the required margin?

Check our Margin Calculator here .

The formula to calculate Swap is:

Forex (currency pairs) -> Swap = Pip value (for 1 lot) x Number of lots x Number of nights x swap rate (in points) / 10

Metals, oils, indices      -> Swap = Volume (in lots) x Swap rate x Number of days x Point value

Cryptocurrencies          -> Swap = Volume (in lots) x Contract size x Swap rate x Market price at EOD (end of day = last price before the market closes) /100/360

The formula to calculate Margin is:

Margin = Trade Size (units) / Leverage * Market Price

This amount is locked in your account until the trade is closed.

Example
Trading 1 lot of EUR/USD using 1:100 leverage
Trade size = 100,000
Leverage = 1:100
Market price = 1.11825
Required Margin: 100,000 / 100 * 1.11825= $1118.25
To calculate the required margin automatically, click here.