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Log-in to your MT4 account, and an icon like the volume mark displayed on the lower right of the platform screen is green / green or green / red, and you can log in, even though you are logged in. There is a possibility that your MT4 working account is set as a dormant account.
We would be grateful if you could email us at our support or contact us via chat.
Destination email: email@example.com
Subject: Application for reactivation of dormant account
1 Customer’s name
2 E-mail address of our registration
3 Reactivation Account number you want