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Frequently Asked Questions

• • Behind our platform, there is a dedicated team of professionals, including support experts, programmers, and analysts. Our customer experience team, with expertise in forex and technical support, is at your service 24/5 to address your queries and offer guidance.

    Traders Trust offers competitive low spreads. The substantial trading capital and volume generated through Traders Trust empower us to secure favorable inter-bank terms with our liquidity providers. We safeguard all client funds by depositing them with highly reputable financial institutions and leading global banks.

    When you trade with Traders Trust, all conditions are completely transparent. There are no hidden fees or extra charges. All information regarding commissions, spreads, costs, and fees are provided on our website.

    Why choose Traders Trust?

  About Traders Trust
  Learn about our platform, services, and commitment to transparency
• • To open a trading account:

    1. Click on the Join Now button (top right corner of the website)
    2. Input your details
    3. Verify your email
    4. Complete your profile
    5. Upload your documents – once our team verified them, you are ready to start trading

    How do I open a Live trading account?

  • To open a DEMO account:

    If you haven't yet registered a profile with our Broker, the first step is to create one in order to access the Demo Account. Visit https://traders-trust.com/demo-account/

    Once you have a registered account profile, you can open a DEMO account in the Accounts Section of your Client Area. The DEMO Account is valid for 30 days from the last time it was used. You can open up to 3 DEMO accounts per registered profile.

    How do I open a Demo account?

  • Traders Trust offers three types of accounts:

    • Classic Account: This account is ideal for clients who want to trade with zero additional commission and only an all-inclusive spread starting from 1.5 pips.
    • Pro Account: The Pro account is designed for more experienced clients who want to trade with raw spreads. You will be charged an additional $3 per side per standard lot.
    • VIP Account: Our VIP account is tailored for clients aiming to trade with tight raw spreads and a low commission of only $1.5 per side per standard lot.

    What account types do you offer?

  • To open a VIP account, please follow these steps:

    1. Ensure that your wallet has a minimum balance of 5,000 USD or its equivalent
    2. While logged into your Client Area, navigate to: Accounts ➜ Open Live Account ➜ Trading Account ➜ VIP
    3. Select your preferred leverage and currency for the VIP account
    4. Click on "continue" to proceed

    Once you have submitted your VIP account application, our Customer Experience team will review it. Upon approval, you will receive a confirmation email containing your login credentials.

    How can I open a VIP account type?

  • For Individual Accounts:

    1. Proof of Identity: A front and back side colour copy of your valid Passport or ID
    2. Proof of Residence: A full page colour copy of a recent bank statement issued within the last 6 months

    For Corporate Accounts:

    Company documents:

    • Certificate of incorporation
    • Memorandum and Articles of Association
    • Certificate of Shareholders and Directors
    • Resolution of the Board of Directors

    You can upload these documents directly to the Client Area or send them via email.

    What are the requirements to register an account?

  • To change your address, send us an email with:

    • Your new address
    • A copy of a valid proof of residence (bank statement issued within the past 6 months under your name and displaying the new address)

    Our team will review your request and respond within the next business day.

    How do I change my registered residential address?

  • If you were recently married, divorced, or had another name change:

    • Married: Email us a copy of your marriage certificate and new proof of identity
    • Divorced: Email us a copy of your divorce certificate and new proof of identity
    • Other: Email us a government-issued document confirming your name change and new proof of identity

    Our team will respond within the next business day.

    How do I change my registered name?

  • To change your phone number:

    1. Access your Client Area
    2. Go to the Profile Tab
    3. Locate your current phone number and click "Change"
    4. Follow the instructions to update

    Our team will respond within the next business hour.

    How do I change my registered phone number?

  • By default, clients can open 3 Live accounts and 3 Demo accounts in their Client Area profile. Additional trading account requests will be sent to our Back Office to open manually.

    How many Trading Accounts can I have?

  • After 6 months of inactivity, any trading account is classified as dormant:

    • It remains visible in the Client Area but you cannot connect to the server to trade
    • Over time, dormant accounts will be archived
    • A dormant fee of 25 USD per month is applied until the balance reaches 0

    To reactivate a dormant account, contact support via live chat or email.

    What are Dormant Accounts?

  • Dormant accounts can be reactivated by contacting our support team via live chat or email. Unfortunately, archived accounts cannot be reactivated.

    Note: A dormant fee of 25 USD per month will be applied until the balance reaches zero.

    Can I reactivate a dormant or archived account?

  • Yes, you can open and trade in a Demo account without providing any documents.

    Can I trade without providing documents?

  • Demo accounts remain valid for 30 days from the last login.

    For how long is my demo account valid?

  • To adjust leverage:

    1. Log in to your Client Area → Accounts Overview
    2. Click "View" on the relevant trading account
    3. Select "Request New Leverage"

    Note: Maximum leverage can differ by instrument. Some instruments may have fixed leverage requirements.

    How can I change the leverage in my trading account?

  • Yes. If you no longer wish to use your trading accounts and want to cancel and close your profile, send a request to customer support via email.

    Can I cancel and close my account?

  Account Opening
  Everything you need to know about opening and managing your trading account

• • For the latest supported deposit and withdrawal methods, visit: Deposit & Withdrawal page

    What methods can I use to deposit and withdraw funds?

  • Traders Trust does not charge fees or commissions on deposits and withdrawals. We also absorb payment provider fees on behalf of clients in most cases.

    However, fees may apply if deposited funds are not used for trading, or if a withdrawal is canceled/returned by your bank.

    Do you apply charges on deposits and withdrawals?

  • Funds equal to the deposited amount must be returned via the same method used, on a FIFO basis.

    Card refunds (Visa/Mastercard) have priority. The first card used is reimbursed first.

    Profits above the deposited amount may be withdrawn via other registered methods.

    Can I withdraw via a different payment method?

  • To cancel a withdrawal:

    1. Log in to your Client Area
    2. Go to "Funds" → "Transaction History"
    3. Find your withdrawal request
    4. Click "Cancel Withdrawal"

    How can I cancel a withdrawal request?

  • 1. Log in to your Client Area
    2. Go to "Funds" → "Transfer Funds"
    3. Choose transfer from: Wallet / MT4 Account
    4. Choose transfer to: MT4 Account / Wallet
    5. Enter the transfer amount
    6. Complete the process

    How to transfer funds between wallet and trading account?

  • 1. Log in to your Client Area
    2. Go to "Funds" → "Deposit Funds"
    3. Choose your deposit method
    4. Enter amount and complete the process

    How can I deposit funds into my account?

  • • Bank wire: 3–5 business days
    • Card: 5–7 business days
    • E-wallets: instant
    • Crypto: 15–20 minutes

    How long does it take for withdrawn funds to reach me?

  • • Classic: 50 USD
    • Pro: 500 USD
    • VIP: 5,000 USD

    What is the minimum deposit?

  • Withdrawals are typically processed within one business day.

    When will my withdrawal be processed?

  • The minimum withdrawal amount is 10 USD or its equivalent in other currencies.

    What is the minimum withdrawal amount?

  • Yes, you can deposit in various currencies. The amount will be automatically converted to your account's base currency at the current exchange rate.

    Can I deposit in a different currency?

  Deposits & Withdrawals
  Information about funding your account and withdrawing your profits

• • If you already have a profile:

    1. Log into Client Area
    2. Click "Become a Partner" on the left
    3. Fill in application form

    If you do not have a profile yet:

    1. Register a profile
    2. Log into Client Area
    3. Click "Become a Partner"
    4. Fill in application form

    How can I become a Partner/Affiliate?

  • Traders Trust offers:

    • Introducing Broker
    • Asset Manager / Money Manager
    • White Label

    Both individual and corporate clients can become partners.

    What types of Partnerships are available?

  • Commissions are calculated in real time and settled within minutes into the agent account.

    IBs can request commission withdrawals no more than once a week, and with a minimum of 50 USD (or equivalent).

    How often can I withdraw IB commission?

  • Commission rates vary based on the account type and trading volume. Contact our partnership team for detailed information about commission structures tailored to your business.

    What are the IB commission rates?

  Partnerships
  Become a partner and grow your business with Traders Trust

• • MetaTrader MT4 across:

    • Desktop (Windows & Mac)
    • Android
    • iOS
    • WebTrader (for Windows and Mac browsers)

    What Trading Platforms are available?

  • Option 1 – From Client Area:

    1. Log in to Client Area
    2. Go to Account → Account Overview
    3. Click "View" next to the trading account
    4. Click "Change" next to Password

    Option 2 – From MT4 Platform:

    1. Open MT4 and sign in
    2. Go to Tools → Options → Server tab → Change
    3. Enter current password and new password

    How do I change my Trading Account Password?

  • MT4 has two password types:

    • Master Password (Trading Password): full access, can trade
    • Investor Password: read-only, view-only, cannot open/close trades

    If you log in with the Investor Password, you will not be able to trade. Use the Master Password instead.

    I cannot open a trade in MT4, New Order button is not active

  • Usually means incorrect login credentials. Steps:

    1. Check you are using the correct account number, password, and server
    2. Ensure no extra spaces before/after your password
    3. Try logging in again
    4. If still an issue, change your MT4 password from "Account Overview"

    I cannot trade in MT4, 'Invalid Account' is displayed

  • 1. Log in to your Client Area
    2. Go to Account → Account Overview
    3. Click "View" next to the account you want to update
    4. Click "Change" next to Password and follow instructions

    I have forgotten my trading account password

  • Right-click in the Market Watch window and select "Show All".

    I only see a small number of symbols in Market Watch

  • Possible reasons and fixes:

    • Account connection issue: your account may not be connected. Try reconnecting or reactivating
    • Invalid symbol: chart may be on an invalid symbol. Close it and open a new chart from Market Watch using a valid symbol

    My charts don't work in MT4, 'waiting for update' is displayed

  • Margin is the money required to open a trade.

    Formula:
    Margin = Trade Size (units) / Leverage × Market Price

    Example:
    Trading 1 lot of EUR/USD with 1:100 leverage at price 1.11825:
    Required Margin = 100,000 / 100 × 1.11825 = 1,118.25 USD

    What is Margin?

  • Visit our MT4 Downloads page to download the platform for your device (Windows, Mac, Android, iOS).

    How do I download MT4?

  • Yes, you can use Expert Advisors (EAs) on MT4. We support automated trading strategies. Make sure to enable AutoTrading in the MT4 platform.

    Can I use Expert Advisors (EAs) on MT4?

  • To add custom indicators:

    1. Download the indicator file (.ex4 or .mq4)
    2. Open MT4 → File → Open Data Folder
    3. Navigate to MQL4 → Indicators folder
    4. Copy the indicator file into this folder
    5. Restart MT4
    6. Find the indicator in Navigator → Indicators → Custom

    How do I add custom indicators to MT4?

  Trading Platforms
  Access MT4 on all your devices and trade anywhere, anytime

• • Visit the Promotions section

    To check eligibility, read the Terms & Conditions on each promo page or contact support.

    Where can I find information about current promotions?

  • Each promotion has specific terms and conditions. Generally, you need to opt-in via the Client Area or contact support to activate the promotion on your trading account.

    How do I claim a promotion?

  • This depends on the specific promotion terms. Some promotions can be combined, while others cannot. Check the Terms & Conditions for each promotion or contact support for clarification.

    Can I participate in multiple promotions at once?

  Promotions
  Current offers and bonus programs for traders

• • Traders Trust's Client Area is a portal where you can:

    • Upload documents
    • Deposit, withdraw, and transfer funds
    • Manage leverage and trading passwords
    • IBs, Affiliates, and Strategy Providers can access their IB MENU and Social Trading area

    What is the Client Area?

  • Option 1: Use this link: Reset Password

    Option 2: Go to the Client Area login page and click "Forgot Password"

    How can I reset my Client Area Password?

  • If you checked Spam/Junk already, click "Resend Pin" on the PIN Confirmation page under the "Verify" button.

    I haven't received my verification email

  • From your new email address, send a request to Customer Experience including:

    • Your current email address
    • Your new email address
    • A colour copy of a valid proof of identity (Passport or national ID)

    I lost access to my email

  • To upload documents:

    1. Log in to your Client Area
    2. Go to "Profile" → "Documents"
    3. Click "Upload" and select the document type
    4. Choose the file from your device
    5. Click "Submit"

    Our team will review documents within 1-2 business days.

    How do I upload documents to the Client Area?

  • No, each client is allowed only one profile. Multiple profiles are against our terms and conditions and may result in account suspension.

    Can I have multiple profiles?

  Client Area
  Manage your account, documents, and trading settings

• • The Social Trader is a function inside the client profile that allows clients to:

    • Subscribe to / follow / copy strategies
    • Offer strategies for others to copy

    You need a verified profile and a live account.

    What is the Social Trader?

  • 1. Log into your Secure Area
    2. Go to "Social Trader" on the menu
    3. Click "Strategies"
    4. Choose a strategy and click "Profile"
    5. Click "Invest"
    6. Enter the MT4 account number and Master password
    7. Go to "My Portfolio" → "Risk Management"
    8. Set your risk parameters
    9. Click "Activate"

    How can I start copying a strategy?

  • 1. Log into your Secure Area
    2. Go to "Social Trader" → "My Cabinet"
    3. Log in with your MT4 account
    4. Go to "My Portfolio"
    5. Choose the strategy you want to stop copying
    6. Click "Unsubscribe"

    Unsubscribing deactivates the subscription and closes all open copied trades.

    How can I stop copying a provider?

  • 1. Log into Secure Area → Social Trader → My Cabinet
    2. Select "Register as a Provider"
    3. Enter MT4 account & Master password
    4. Add a strategy nickname
    5. Fill in "Common information"
    6. Create your offer (title, visibility, performance fee %)
    7. Create Join Links and share with clients

    How can I become a Provider?

  • A performance fee is paid by accounts connected to a provider, based on positive returns. Typically calculated and paid monthly.

    What is a performance fee?

  • Yes, you can copy multiple strategies simultaneously using different trading accounts. Each strategy should be linked to a separate MT4 account.

    Can I copy multiple strategies at once?

  • The minimum investment varies by strategy provider. Check each strategy's profile for specific minimum investment requirements.

    What is the minimum investment for copy trading?

  • Trades are copied in real-time based on the proportional lot size you set. If the provider opens a trade, it will be automatically opened in your account according to your risk settings.

    How are copied trades executed?

  • Yes, you can manually close any copied trade in your MT4 account. This will not affect the provider's original trade.

    Can I manually close a copied trade?

  • If you don't have sufficient margin, the trade will not be copied. Ensure your account maintains adequate margin levels to copy all trades from your selected providers.

    What happens if I don't have enough margin for a copied trade?

  • Log into Social Trader → My Cabinet → My Portfolio to view detailed statistics, including profit/loss, active strategies, and historical performance.

    How do I view my copy trading performance?

  Copy Trading (Social Trader)
  Copy successful traders or become a strategy provider

• • A CFD (Contract for Difference) is a derivative that lets you speculate on price changes of underlying assets without owning them.

    You can:

    • Buy (go long) if you expect the price to rise
    • Sell (go short) if you expect the price to fall

    What is a CFD?

  • In Forex or CFD trading, the spread is the difference between the ask (buy) and bid (sell) price. It is one of the trading costs.

    Traders Trust provides competitive floating spreads:

    • Classic account: all-inclusive spreads (no extra commission)
    • Pro and VIP accounts: raw spreads plus commission per lot

    What is Spread?

  • Yes. There are no restrictions for hedging.

    Margin on hedged positions:

    • Only the margin of the larger leg is required
    • Completely hedged does not mean 0% margin

    Example:

    • 2 lots BUY + 2 lots SELL → margin for 2 lots
    • 2 lots BUY + 5 lots SELL → margin for 5 lots

    Do you allow hedging?

  • Margin Call at Margin Level 50% (Equity / Margin × 100)

    Stop Out at Margin Level 20% – system begins closing trades (starting from least profitable) to prevent negative balance

    What is Margin Call and Stop Out?

  • Leverage lets you control larger positions with less capital.

    • 1:500 → $1 in account = $500 market exposure
    • 1:30 → $1 in account = $30 market exposure

    Higher leverage = lower required margin but higher potential profit and higher potential loss.

    What is leverage?

  • Swap is the interest (rollover) earned or paid for holding a position overnight. It reflects interest-rate differences or financing costs.

    FX Swap Formula:
    Swap = (Pip value for 1 lot) × (Number of lots) × (Number of nights) × (Swap rate in points) / 10

    What is Swap and how is it calculated?

  • Formula:
    Margin = Trade Size (units) / Leverage × Market Price

    Example: 1 lot EUR/USD at 1:100 leverage and price 1.11825:
    Required Margin = 100,000 / 100 × 1.11825 = 1,118.25 USD

    How is Margin calculated?

  • You can trade:

    • Forex (170+ currency pairs)
    • Metals (Gold, Silver)
    • Energies (Oil, Natural Gas)
    • Indices (US30, SPX500, etc.)
    • Cryptocurrencies (Bitcoin, Ethereum, etc.)
    • Stocks CFDs

    View full list: Trading Instruments

    What instruments can I trade?

  • Forex markets are open 24/5 from Sunday 22:00 GMT to Friday 22:00 GMT. Trading hours for other instruments vary. Check the Trading Hours page for details.

    What are trading hours?

  • Slippage occurs when your order is executed at a different price than requested, usually during high volatility or low liquidity periods. This can work in your favor or against you.

    What is slippage?

  • Yes, Traders Trust offers negative balance protection. Your account balance cannot go below zero, protecting you from owing money beyond your initial deposit.

    Do you offer negative balance protection?

  • A pip (percentage in point) is the smallest price movement in forex trading. For most currency pairs, a pip is 0.0001 (fourth decimal place). For JPY pairs, a pip is 0.01 (second decimal place).

    What is a pip?

  Trading Conditions
  Understand margins, leverage, spreads, and trading terms

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