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- What time is Live chat/support available?
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A – Live chat/support is available 24/5 from midnight Sunday till midnight Friday Cyprus time, over the weekend when live chat is not available you can contact us by email or leave a chat ticket via the website.
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- Are you authorized broker to operate in the USA?
- Can a political exposed person open an account?
- Can corporate accounts be opened?
- Can I open an Islamic account?
- Can I open more than one account?
- How can I activate a dormant account?
- How can I cancel my account?
- How can I change the leverage of my account?
- How can I change the password for the PAMM / MAM investment account?
- How can I open a corporate account?
- How can I open a DEMO account?
- How can I open a live account?
- How can I open a VIP account?
- How do I change the currency of my Wallet account?
- I do not receive a login for my social trader account, can I resend it?
- I would like to open an additional account with a partner code different from the partner code currently linked.
- Is there an account maintenance fee?
- What Account types do you offer?
- What is a Wallet Account?
- What is creating a profile?
- What is the maximum leverage provided?
- What type of documents are required to open an account
- Where can I check my trading accounts?
- Which countries are not authorized to open accounts with Traders Trust?
- Show all articles ( 9 ) Collapse Articles
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- Can I use Neteller and Skrill?
- Can I use the other withdrawal methods if the deposit was made by credit card?
- How can I make a bank wire transfer?
- How can I make a deposit using a credit/debit card?
- How do I deposit with BitCoin?
- I withdrew money back to my credit/debit card but the funds have not yet appeared back to my card?
- Is there a fee for Deposit and Withdrawal?
- My withdrawal has been declined, what should I do?
- What are the rules with regards to withdrawing funds?
- What kind of deposit and withdrawal method can I use?
- What methods can be used to withdraw profits?
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- How can I change the leverage of my account?
- How can I change the login password for my MT4 account？
- How can I reset the password to my Secure Area?
- How do I activate/verify my email address?
- How do I upload documents in my secure area?
- How do I use Social Trader?
- I am not able to open a LIVE trading account from my Secure Area, what should I do?
- Is it possible to register a partner account from a secure area?
- What is a risk profile?
- What is a secure area (My TTCM)?
- Where can I check my opened Accounts?
- Where can I check the transaction history?
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- Can I trade Cryptocurrencies with TTCM?
- Do you have different spreads according to the account types? Is there any additional commission being charged?
- Do you provide trading on Metals?
- How many Commodity instruments are available?
- How many types of currency pair can I trade?
- What are redemption deadlines / terms?
- What is a CFD?
- What is the maximum number of lots that can be opened in a single operation
- Where can I find the trading calculator?
- Which products can be traded in Traders Trust?
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- Account settings, where can I check leverage and account currency of the MT4 platform?
- Can I login from multiple IP locations?
- Daily report · Monthly report has not been sent, how can I request them?
- How can I display the ASK price on the chart?
- How can I obtain transaction details for tax return?
- How to check contract specification in MT4?
- I cannot log in. "Invalid Account" is displayed.
- Is the trading server a server of Equinix?
- Is there a free VPS service?
- Is there a Mac (MAC) version of the MT4 platform?
- My account balance has become negative. I would like you to reset it to zero.
- What happens if the Internet disconnection occurs while holding a position?
- What is the average execution speed of orders?
- What is the location of the Equinix server?
- What is the location of your VPS?
- What is the server time on the platform?
- When I login, "Waiting for update" message is displayed and trading is not possible.
- Where can I check the specification for each tradeable instrument?
- Where can I check the swap rates?
- Show all articles ( 4 ) Collapse Articles
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- How can I open an Introducing Broker Account?
- I am an existing IB with Traders-Trust, can I change the terms of my contract with you.
- I am an existing Introducing Broker, can I be issued with a MT4 Manager?
- I would like to make a partnership contract, what kind of partner agreements do you have?
- Is it possible for individual and corporate customers to be Introducing Brokers?
- What are the commissions and conditions for your partnership programmes?
- What are the conditions to register a filing agent account?
- What is a White Label?
- What is an asset manager/Money Manager?
- What is the partner area?
- When is the introducing broker rebate paid?
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- Is Traders Trust audited?
- Outside the Republic of Cyprus, in which countries have you obtained registration / license as a financial institution?
- What are the benefits of trading in Traders Trust?
- What are the differences between Traders Trust CY and Traders Trust BM?
- What languages do you offer support in?
- What time is Live chat/support available?
- What type of broker is the Traders Trust?
- When is the live chat available?
- When was Traders Trust founded?
- Where can I check the latest notices on Traders Trust, such as change in trading time?
- Where does Traders Trust receive its liquidity from?
- Which Financial Supervisory Agency is Traders-Trust Licensed/Regulated by?
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- Do requotes occur?
- Do you allow hedging?
- Do you allow scalping?
- Does slippage occur?
- Limit orders, stop losses and take profits
- Swap fees and Triple Swap charges.
- What are order types?
- What do the terms short and long mean?
- What is a lot?
- What is a margin call?
- What is a market order?
- What is a Pending Order (Limit Order)?
- What is a Pip?
- What is a trailing stop?
- What is leverage?
- What is margin?
- What is the difference between the Classic Account / Pro Account types?
- What is the formula used for calculating profit and loss?
- What is the formula used to calculate margin?
- What is the formula used to calculate the swap rate for each instrument?
- What is the profit or loss for a 1 pip fluctuation in price?
- What is the stop level at Traders Trust?
- What time are swap/rollover fee's charged?
- Where can I check that I am receiving a margin call?
- Where can I see the leverage available for each instrument?
- Show all articles ( 10 ) Collapse Articles
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- Can I register as a strategy provider/Asset manager?
- I have received an invitation to join a strategy, how do I proceed?
- What are the requirements for becoming a strategy provider?
- What is a performance fee?
- What is a strategy provider?
- What is the procedure for registering as a strategy provider?
- What software do you provide for the Managed Account?