My account balance has become negative. I would like you to reset it to zero.
If you would like to make an account balance correction, please email customer support
Destination email: [email protected]
Subject: Zero-cut compensation, account balance correction
Text description contents:
1 Customer’s name
2 Our registered email address
3 Account balance Operating account number to be corrected
Our management department will correct your account balance to zero, and will email you once it is complete.
If we move the amount in the wallet account to the account with negative account balance before the correction is completed by us, the transferred amount will be used to compensate the negative balance. Therefore, after confirming your account balance completion report or that your working account balance has become zero, please move your funds out of the wallet account.