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My charts do not work, waiting for update is displayed, what should I do?

If the above message shows on your platform screen, there are several possibilities as to why this is happening. Firstly your trading account may not be able to connect to the server, this usually happens because your account is dormant. Alternatively, the chart that you have open may not display a valid symbol. You can check this by closing the chart and reopening a chart from the market watch window.

Please contact our support by email or Live Chat to assist you with this.

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