About TRADERS-TRUST

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• Advantages

Account opening

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• Can I cancel my account?
• Can I open an Islamic Swap Free Account?
• Can I reactivate a dormant or archived account?
• Can I trade without providing you my documents?
• Dormant Accounts
• For how long is my demo account valid?
• How can I change the leverage in my MT4 account?
• How can I open a DEMO account?
• How can I open a VIP account type?
• How do I change my address?
• How do I change my name?
• How do I change my phone number?
• How many MT4 Accounts can I have?
• How to open a trading account?
• What Account types do you offer?
• What are the requirements to register an account?
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Deposit and withdrawal

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• Can I withdraw via a different payment method from the one I used to Deposit?
• Do you apply charges on deposits and withdrawals?
• How can I cancel a withdrawal request?
• How can I deposit funds into my account?
• How do I make a withdrawal?
• How long does it take for my withdrawn funds to reach me?
• What is the minimum deposit?
• What methods can I use to deposit and withdraw?
• When will my withdrawal be processed?
• Why can't I transfer funds from my wallet to my MT4?
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Partnerships

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• How can I become a Partner/Affiliate?
• Partners Area and reporting tools.
• What types of Partnerships are available?

Platform

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• Are the platforms compatible with Mac?
• How do I change my MT4 Password?
• I cannot open a trade; the New Order button is not active.
• I cannot trade, Invalid Account is displayed on the MT4 account
• I have forgotten my MT4 Password, what can I do?
• I only see a small number of symbols in the market watch window.
• My charts do not work, waiting for update is displayed, what should I do?
• What is Margin?
• What Trading Platforms are available?
• Where can I check the contract specifications such as Swap rate, required margin and trading hours?
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Promotions

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• Where can I find information about current promotions?

Secure area (My TTCM)

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• How can I change the leverage on my MT4 account?
• How can I reset my Secure Area (My TTCM) Password?
• I have forgotten my MT4 Password, what can I do?
• I haven't received my verification email; what do I do?
• I lost access to my email; what do I do?
• What is the client secure area (My TTCM)?

Social Trader

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• Social Trader

Strategy Provider

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• How can I register a strategy with Traders Trust?
• How do I disconnect my account from a strategy?
• I have received an invitation to join a strategy, what should I do next?
• My account is connected to a strategy, but I cannot access my MT4 account.
• What is a performance fee?
• What is a strategy provider?

Tradable Instruments

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• Do you allow hedging?
• Spreads
• Useful Formulae - Margin, Free Margin, Margin Level, Swap
• What are Margin Call and Stop Out?
• What is a CFD?
• What is leverage?
• What is the formula to calculate Swap?
• What is the formula used for calculating Margin?
• What is the maximum available leverage?
• What tradeable instruments do you provide?
• Where can I see if I am receiving a Margin Call?
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